Installation & Maintenance Video

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• The IW25-5 range of dehumidifiers is wall mounted and must be fixed to a hard surface such wood, brick, cinderblock or cabinets, joinery or kitchen islands.
• IW25-5 On Wall is ideal for retro fit, whilst the IW25-5 In Wall is designed for new construction, renovation or retrofit.
• Connection is to existing services that must be live and working, and we must be provided with clear details of where we can isolate either the water and or the power if required when we attend.

• Services required - 10 amp power socket and waste or drainage connection.  
• Space for the dehumidifier and any accessories required.

• Power is connected by a standard 3 pin plug. 

• The power supply services must be within 2M of the intended install location and fully accessible. 

• Hardwiring the device is possible. A un-switched spur will need to be installed to connect the power cord to the device. There must be local power already present within 3M. 

• The condensed air is converted in to water vapour which will be discharged. The drainage hose will need to be connected to either an internal drainage connection or external drain. 
• The standard hose length included is 3M. The length of the hose can be increased as long as there is a constant fall to the drain and no loops.

•  If the criteria above have not been met on the arrival of the engineer, a return visit may be required which will be charged to the ordering party at cost of £120.00 inc. VAT. You can read more about our installation requirements by clicking here. 

All dehumidifier parts are included with purchase, including;

- Dehumidifier 

- Front Cover

- Diffuser Cover

- 230v power cord with standard 3 pin plug - 2.4M

- 19mm (dia) waste hose - 3M 

- Front cover tamper proof screws

- Tamper proof screwdriver

- Instruction manual 

- In Wall mounting plates & screws

- Jubilee Clip

- Hose clamp

- MERV Filter

- Power cord grommet

**The mounting screws are not provided with purchase because the type needed may vary depending on your wall type and application. Hardwire power installation will require a flex power cord and spur power plate, which is not included.**

Yes, you or any competent installer can install the product. Your IW25-5 will come with installation instructions and we have installation videos available on our website.

These are also available in Customer Resources section of our website.

The IW25 was built to run, so to make sure you get the most out of your dehumidifier, take time to perform regular maintenance. Although minimal effort is required, dehumidifier maintenance will keep your unit in good condition, extending the operating lifespan of your investment while helping to improve Indoor Air Quality (IAQ).

All air-treatment devices require a certain amount of scheduled maintenance. Regular maintenance of the IW25 In Wall/On Wall dehumidifiers takes little time and keeps the systems in peak operating condition. Following our recommended dehumidifier maintenance procedures can be combined with routine HVAC filter changes to help keep your air cleaner.

The IW25 is equipped with an LED filter maintenance reminder. When the light blinks red, it is time to clean or change the air filter. If the filter is not changed within 14 days, the unit will automatically shut down to prevent system damage. If that happens, you’ll need to access the controls behind the protective cover to reset the timer to a 60- or 75-day reminder and reset the “power” button to reactivate the system. Then proceed with regular maintenance below. 

• Remove the front diffuser cover plate to snap the filter out of frame and reinsert a clean filter.
• OR, clean the filter, vacuum or wash with low pressure water. Shake the filter lightly to remove excess water.
• Reset the filter maintenance light.
• Keep clean filters on hand to help expedite the process.

• Check humidity sensor for dust and dirt. Wipe clean with damp cloth to remove debris.
• To clean coil fins, lightly vacuum or spray with a mild coil cleaner or all natural vinegar and water solution, sprayed directly on coils. No need to rinse foaming coil cleaner or vinegar solution.

• Check drain hose connects to “house drain” and water can flow continuously.
• Nothing should be directly in front of the grill as this could prevent proper air flow.

Check and clean condensate drain outlet and drain pan

Over time sludge or algae may build up in line and needs to be removed and growth cleaned. Unsure how to clean a dehumidifier? We suggest an all natural vinegar and water solution, slowly poured into the drain pan while the unit is off.

1. Disconnect power to the unit.
2. Use an algae, mold, and mildew cleaner or water and vinegar solution.
3. Remove diffuser and filter from face plate for access to the drain tray.
4. Pour solution into the drain tray at base of coils. If any cleaning solution gets on the coils, flush with water.
5. Allow solutions to soak for 15 minutes.
6. Reconnect dehumidification unit to power.
7. Pour in 340 ml of clean water to flush out the drain line. If optional condensate pump is installed, it should cycle 2x.

* Increase frequency depending on environmental conditions.