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The Standard Installation Service covers the installation of the IW25-5 On Wall Dehumidifier and accessories to a standard power supply, connected by a standard 3 pin plug. Please ensure that you have received your order before booking in an Service Visit.
Within the Service all Standard materials are included, which is limited to; wall fittings, hoses, clips, conduit and connectors.
Any special or non standard materials will be charged for separately, these may be items such; non return valves, condensate pump, external drain connections. The customer will always be advise of any additional costs that may be incurred, before the work commences.
Hardwiring the unit is not included, please see Hardwire Installation Service below.
Terms and Conditions
- While we take care to minimise disruption, we are not liable for any cosmetic damage to walls, ceilings, or other surfaces that may occur during installation. This includes, but is not limited to, drilling, cutting, or access holes. We do not undertake or cover the cost of any remedial works, redecoration, or repairs following installation.
- It is your responsibility to ensure that the property meets the necessary electrical and structural requirements for installation. We are not responsible for any upgrades or modifications unless specifically included in the quote.
- You agree to provide clear and safe access to the installation area. Any delays or additional work caused by restricted access or unforeseen site conditions may result in additional charges.
- If you need to cancel or reschedule, please provide at least 48 hours’ notice. Cancellations made with less than 24 hours’ notice will incur a charge of £120.00 including VAT, which will be added to your final invoice.
- Any parking fees, permits, or congestion charges incurred during the course of the installation will be added to your final invoice unless otherwise agreed in writing. It is the customer’s responsibility to inform us of any parking restrictions or requirements in advance.
- Standard Installation Services does not include hardwiring the device.
- We are committed to treating all customers with professionalism, courtesy, and respect, and we expect the same in return. Any form of abusive, threatening, or inappropriate behaviour towards our staff will not be tolerated and may result in the termination of services.
The Hardwire Installation Service covers all that the Standard Installation Service offers, as well as the hardwiring of the power to the IW25-5 On Wall Dehumidifier by a qualified installer.
Please ensure that you have received your order before booking in an Service Visit.
Hardwiring the unit includes the supply of a standard, white, plastic un-switched spur and power cord.
Standard Installation Terms and Conditions apply.
Yes, you or any competent installer can install the product. Your IW25-5 will come with installation instructions and we have installation videos available on our website.
These are also available in Customer Resources section of our website.
All dehumidifier parts are included with purchase, including;
- Dehumidifier
- Front Cover
- Diffuser Cover
- 230v power cord with standard 3 pin plug - 2.4M
- 19mm (dia) waste hose - 3M
- Front cover tamper proof screws
- Tamper proof screwdriver
- Instruction manual
- In Wall mounting plates & screws
- Jubilee Clip
- Hose clamp
- MERV Filter
- Power cord grommet
**The mounting screws are not provided with purchase because the type needed may vary depending on your wall type and application. Hardwire power installation will require a flex power cord and spur power plate, which is not included.**
The IW25 was built to run, so to make sure you get the most out of your dehumidifier, take time to perform regular maintenance. Although minimal effort is required, dehumidifier maintenance will keep your unit in good condition, extending the operating lifespan of your investment while helping to improve Indoor Air Quality (IAQ).
All air-treatment devices require a certain amount of scheduled maintenance. Regular maintenance of the IW25 In Wall/On Wall dehumidifiers takes little time and keeps the systems in peak operating condition. Following our recommended dehumidifier maintenance procedures can be combined with routine HVAC filter changes to help keep your air cleaner.
The IW25 is equipped with an LED filter maintenance reminder. When the light blinks red, it is time to clean or change the air filter. If the filter is not changed within 14 days, the unit will automatically shut down to prevent system damage. If that happens, you’ll need to access the controls behind the protective cover to reset the timer to a 60- or 75-day reminder and reset the “power” button to reactivate the system. Then proceed with regular maintenance below.
Check and clean condensate drain outlet and drain pan
Over time sludge or algae may build up in line and needs to be removed and growth cleaned. Unsure how to clean a dehumidifier? We suggest an all natural vinegar and water solution, slowly poured into the drain pan while the unit is off.
* Increase frequency depending on environmental conditions.
We recommend regular maintenance to strengthen the IW25 dehumidifier’s durability. A simple all-natural water and vinegar DIY cleaning solution can be made at home, to clean and disinfect the coils, drain, flush drain lines, and condensate pump.
How to make all natural water and vinegar solution
Mix a 170 ml solution of vinegar (white or apple cider) and water (55 ml;. vinegar + 110 ml. water). Simply fill a plastic spray bottle with the vinegar and water mixture and pour the mixture into the drain pan using a small plastic funnel while the unit is off. Clean your dehumidifier coil fins by spraying the all-natural dehumidifier cleaner; this can be done while the IW25 is in operation.
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